Tawango Pty. Ltd. (business name: World of Discoveries), New South Wales, Australia, strictly complies with the principles of the Privacy Act, and the Australian Privacy Principles, introduced by the Office of the Australian Information Commissioner. Our goal is to respect, appropriately handle, protect and secure your personal information by all available means and in everything we do.
WHAT INFORMATION DO YOU COLLECT FROM ME AND WHAT FOR?
In conducting our business as a travel provider, we will require you to provide certain correct, reliable and accurate personal information, including passport details, which we need to process your booking and travel arrangements including (but not limited to) visas and flights. It will not be possible to arrange a tour, or issue correct travel documents if we do not have this information. We will not use any of your personal details for any other purpose apart from arranging your travels.
We may also request some medical information for adventure and extreme sport tours.
TO WHOM DO YOU DISCLOSE MY PERSONAL INFORMATION?
As a company with a business that is conducted overseas, we will disclose necessary personal details and information to our travel partners that are necessary to process your bookings and travel arrangements. These details may include your passport and visa number, full name and date of birth, dates of travel and special requests. We will not provide your personal details to any other party not involved directly in your booking arrangements with us. We will never sell your personal information to any third party.
WHERE DO YOU KEEP MY INFORMATION AND FOR HOW LONG?
The personal information which you provide to us, including any additional information than that which we request from you, is kept in our reservation system. Our server is located in Australia and is equipped with appropriate systems, including encryption for online transactions, firewalls, and authentication to prevent unauthorised access. We retain your personal information for three months after your trip has finished, and thereafter, we delete it. Financial information (invoices, payments), however, are kept for ten years, for accounting and tax purposes.
WHAT ELSE IS MY PERSONAL INFORMATION USED FOR?
You may opt in to our newsletter, which we may send from time to time to let you know about our products and promotions, to the email that you provided during the newsletter signup process.
You may cancel your newsletter subscription at any time. To unsubscribe, reply to a newsletter email, typing “Unsubscribe” into the subject line or in the body text. You may also call or send an emailed unsubscribe request to firstname.lastname@example.org.
IS MY ONLINE PAYMENT SECURED?
Payments made through our website are processed by an authorized payment system using a secured payment gateway. Tawango Pty. Ltd. does not have access to your credit card details; nor do we keep your credit card details. Your payment is processed by your bank and the payment system, it is secure and confidential. We do not collect, hold or process your credit card detail.
HOW THE CREDIT CARD PAYMENT IS HANDLED?
The payment gate you use is operated by the payment system and not by Tawango Pty Ltd. Once you're finalized your trip details with a manager, you will receive an individually generated payment link with the detailed invoice, terms & conditions of cancellation, inclusions. Upon paying this invoice, you will be bound by the Terms & Conditions of your booking. Your payment can be settled in any currency. Every trip has individual terms and conditions of cancellations. We can help to purchase travel insurance if you want to secure your trip.
The Internet payment service is carried out by international payment systems Visa, MasterCard on the principles of confidentiality and security of payment, for which the most modern methods of checking, encrypting and transmitting data through closed communication channels are used.
On the page for entering bank card data, you will need to enter bank card data: card number, cardholder name, card expiration date, three-digit security code. All necessary data are printed on the card. The three-digit security code is the three digits on the back of the card. Then you will be redirected to the page of your bank to enter the security code that will come to you in SMS. If you have not received a security code, you should contact the bank that issued you a card.
Your payment might be declined due to the following reasons:
- A credit card is not intended for making payments online, which can be found out by contacting your Bank;
- There is not enough money to pay on your credit card. You can find out more about the availability of funds on your credit card by contacting the bank that issued the credit card;
- Credit card information entered incorrectly
- Your credit card has expired. The validity of the card is usually indicated on the front of the card (this is the month and year before which the card is valid). You can find out more about the validity of the card by contacting the bank that issued the bank card;
You can contact +61 2831 07667 for credit card and other questions related to the operation of the site. The personal information you provide (name, address, telephone, e-mail, credit card number) is confidential and is not subject to disclosure. Your credit card information is only encrypted and is not stored on our Web server.
HOW DO I GET MY TRAVEL DOCUMENTS?
Once your travel documents are ready, you will receive an email notification. Your travel documents will be available via your account on our website. You will need to log in to our system to access them.
You may also request paper copies of your documents.
Once your visa is approved, your passport, containing your issued visa, will be posted to you. You may also collect your passport/visa in person, or request courier delivery for an additional fee.
WHAT IF I HAVE A PRIVACY COMPLAINT?
We’re determined to satisfy your needs and exceed your expectations in every way, including the way we handle your privacy, and we hope that you would never have any reason to complain about us! However, should you need to, here are the steps to follow.
First, please put your privacy concerns in writing. You can send us an email, a letter by post or enter a comment in your client profile on our website. Please describe the situation and give as many details as you remember, trying to indicate the situation you were not happy with. Let us know the steps you have taken to try to have the issue addressed. Please allow us two working days to respond.
If, having received our response, you are still not satisfied, your second step is to complain, again in writing, to email@example.com. Please mark you letter as “COMPLAINT” to allow us to prioritise your request accordingly. Your case will then be assigned to the Senior Manager.
If you are still not satisfied, you may address privacy concerns to the Office of the Australian Information Commissioner (OAIC) here.
CONTACT details for our company can be found here.